Way back in 1971, C.P. Snow wrote about technology in the New York Times. He said, "Technology... is a queer thing. It brings you great gifts with one hand, and it stabs you in the back with the other." Many dealers are voicing that sentiment these days. Far too few have done anything about it. Some have learned to use computer software with skill. They use the apps on iPhones, iPads, and Blackberries. They have created an effective Web site. They use Facebook and Twitter and LinkedIn for social networking. For others, these are merely words and technologies that test their ability to conduct both business and their private lives. Dealers, already feeling the brunt of the two-plus year recession and massive changes in the car industry, are becoming increasingly concerned about their ability to not only keep up, but to even remain in the playing field. Why should dealers bother with such things? Isn't the old way good enough? Nope! Customers who always shopped on the ...